Refund policy
RETURNS & EXCHANGES
Minimal hassle. Maximum peace of mind.
We want you to feel confident in every pair of YC sneakers. If you are not fully satisfied, we offer a flexible return policy within 15 days of delivery.
RETURN CONDITIONS
• Items must be unworn, unused, and in original packaging
• All labels, tags, and accessories must be intact
• Returns must be initiated within 15 days of delivery
HOW TO RETURN
Please email support@ycoffical.com with your order number to initiate your return. You will receive a return label and instructions within 24 hours.
RETURN SHIPPING
• EU, UK, US & Canada: Return shipping is complimentary
• Rest of world: Return costs are the customer’s responsibility
• Original shipping fees (if applicable) are non-refundable
EXCHANGES
Need another size or color? Reach out to us and we’ll arrange a seamless exchange if the item is in stock.
THIRD-PARTY PURCHASES
If you purchased your YC sneakers through a third-party retailer, please contact them directly for returns or exchanges.